We know that people have problems. The strength of our customers is that they don't fall at the first hurdle and we don't either. Our favourite clients and vendors are persistent and pragmatic people and we like to think we are too.
Every problem is unique.
It's not easy to come up with a comprehensive list of the ways we can help but we can give some examples of the problems and solutions we've explored over the years.
We've made various SMS-based tools to let IT staff control servers without having to leave their friends on a night out and others to allow anyone with a mobile phone to search for and arrange to buy a car, to ask a celebrity their opinion on a subject, record a program they forget to set the VHS or DVR for, reply to text messages via their TV and its remote without having to get up off their couch and find their phone, and even one to start cooking their dinner.
We've planned reuse of algorithms designed for 3D animated beetles to create the walking mechanism of a robot designed to win a battle against other robots.
We've used open source tools to work around problems in video encoding in Microsoft's enterprise video conferencing tools.
We've written many custom line of business systems for clients from T-shirt designers who supply shirts you regularly see being worn in the summer to Fortune 500 companies that collect your recycling.
We've designed, commissioned, built, configured, written the software for, and installed turn key servers in national networks of academic institutions.
We've investigated aging technology controlling amazingly engineered jacquard looms and reverse engineered the hardware and software to design a modern solution to a centuries-old problem.
We've managed and configured servers and the software installed on them for more years than we can remember. We've avoided virus plagues, had almost perfect uptime records, advised on and performed upgrades with minimal disruption, and custom automated many parts of these tasks.
We know about phone systems from PSTN and TAPI to VOIP and SIP. We've setup hardware and software diallers whether they be pulse, tone, or packet switched.
We've configured secure systems and encouraged secure behaviour.
We've looked at more than a few packets flying across a network and used them to log and decode the behaviour of software and systems on the information contained within.
We've explored data and the relationships therein, analysed the contents, and produced meaningful reports to answer questions that sometimes you didn't even know you could ask.
We could witter on for a long while but this is why we know your problem is likely unique. Talk to us and we'll let you know if we know of a solution or know of someone who knows of a solution.
We mostly provide a service but we can also provide a product. We write software; we can help design and implement hardware. A challenge is always embraced as an opportunity to connect dots from our past, engage our intellect, and research to improve our abilities and knowledge.
Like most things in life, it's all bit magical until you know how the tricks are performed.
We're pretty good at teaching others the tricks we've learned or even learning new tricks quickly and passing on the required skills. We can produce clear and readable documentation in plain language or with step-by-step picture-based instructions for all but the most complicated of tasks.